Ahmedabad, DeshGujarat

Indian Railway Catering and Tourism Corporation(IRCTC) will start e-catering service in 50 trains across India from 23 January. As many as 12 trains of Gujarat are part of this initiative.

The passengers with confirm seat will be able to order branded food items through SMS.They will get the food item ordered through SMS on their seat. They will need to make payment after they their ordered items are delivered.

According to IRCTC official, the project was started on trial base in Delhi-Amritsar express first. Booking will be possible through SMS to toll free number 1800 1034 139 or through phone call on 0120 4383892-99( total 8 lines).

Trains in Gujarat that are going to witness the service at this stage are Gandhidham-Puri-Gandhidham Expess, Bdnra-Haridwar-Bandra Superfast Express, Mumbai-Firozpur-Mumbai Janata Express, Hazrat Nizamuddin-Bandra Garibrath Express, Bandra-Delhi Sarai Rohilla-Bandra Garibrath Express and Bandra-Zansi-Bandra Intercity Express.

A list of trains in which phase-1 launching has been introduced

12413 AII-JAT Exp
12414 JAT-AII Exp
12155 Bhopal Exp (HBJ-NZM)
12156 Bhopal Exp (NZM-HBJ)
14317 INDB-DDN Exp NR
14318 DDN-INDB Exp NR
11103 Intercity Exp (JHS-BDTS)
11104 Intercity Exp (BDTS-JHS)
12215 Garib Rath (DEE-BDTS)
12216 Garib Rath (BDTS-DEE)
12673 Cheran Exp (MAS-CBE)
12674 Cheran Exp (MAS-CBE)
12689 Nagercoil Exp (MAS-NCJ)
12690 Nagercoil Exp (NCJ-MAS)
12201 LTT-KCVL Garib Rath
12202 KCVL-LTT Garib Rath
16215 Chamundi Exp (MYS-SBC)
16216 Chamundi Exp (SBC-MYS)
16315 Kochuveli Exp (SBC-KCVL)
16316 Kochuveli Exp (KCVL-SBC)
12603 Hyderabad Exp (MAS-HYB)
12604 Hyderabad Exp (HYB-MAS)
17015 Visakha Exp (BBS-SC)
17016 Visakha Exp (SC-BBS)
12735 SC Garib Rath (SC-YPR)
12736 SC Garib Rath (YPR-SC)
12909 BDTS Garib Rath Rxp (BDTS-NZM)
12910 BDTS Garib Rath Rxp (NZM-BDTS)
12517 GHY Garib Rath (KOAA-GHY)
12518 GHY Garib Rath (GHY-KOAA)
12187 Mumbai Garib Rath (JBP-CSTM)
12188 Mumbai Garib Rath (CSTM-JBP)
12061 Jan Shatabdi Exp (HBJ-JBP)
12062 Jan Shatabdi Exp (JBP-HBJ)
12569 Garib Rath Exp (JYG-ANVT)
12570 Garib Rath Exp (ANVT-JYG)
12555 Gorakhdham Express (GKP-HSR)
12556 Gorakhdham Express (HSR-GKP)
12797 Venkatadri Exp (KCG-CTO)
12798 Venkatadri Exp (CTO-KCG)
11035 Shravasti Exp (MYS-DR)
11036 Shravasti Exp (DR-MYS)
19023 FZR-Janata Exp
19024 FZR-Janata Exp
22917 BDTS-HW
22918 HW-BDTS
18645 East Coast Exp (HWH-HYB)
18646 East Coast Exp (HYB-HWH)
12993 GIMB-PURI EXP WR
12994 PURI-GIMB EXP WR
14645 Shalimar Exp (DLI-JAT) Included for sector of DLI-ASR & DLI-JAT Only
14646 Shalimar Exp (JAT-DLI)
14033 Jammu Mail (DLI-JAT)
14034 Jammu Mail (JAT-DLI)
12445 Uttar S. Kranti (NDLS-UHP)
12446 Uttar S. Kranti (UHP-NDLS)
14095 Himalaya Queen Exp (DEE-KLK)
14096 Himalaya Queen Exp (KLK-DEE)
14731 DLI-BTI Exp
14732 BTI-DLI Exp
14681 NDLS-JUC Exp
14682 JUC-NDLS Exp
22401 DEE-UHP AC Exp
22402 UHP-DEE AC Exp
12497 Shane Punjab (NDLS-ASR)
12498 Shane Punjab (ASR-NDLS)
12459 NDLS-ASR Exp
12460 ASR-NDLS Exp
14037 DLI-PTK Exp
14038 PTK-DLI Exp
15707 KIR-ASR Exp
15708 ASR-KIR Exp
11057 LTT-ASR Exp
11058 ASR-LTT Exp
14673 Shaheed Exp(JYG-ASR)
14674 Shaheed Exp(ASR-JYG)

FAQ

Question: In how many trains is e-catering service available?
Answer: At present, the e-catering service is available in only limited number of trains running without pantry car. The list of 39 such trains (pair) is displayed in the website.

Question: What is e-catering?
Answer: “e-catering service has been started by IRCTC exclusively for passengers travelling in trains without pantry where passenger can book preferred meal through e-catering website as well as through phone and SMS also. The website address is www.ecatering.irctc.co.in and phone numbers are 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll) and SMS MEAL to 139.

Question: How Can I book e-catering service through website?
Answer: Any passenger having valid confirmed reservation ticket may book the meal through website as well the phone. The trains in which e-catering services are available are also uploaded for information of the passengers. The process of booking is as under: –

Passenger will enter the PNR. Stations list shall appear/display in drop down menu. Passenger may choose the station he/she wishes to book meal on. After which, vendor menu will open along with item prices.
Passenger may choose the vendor and the meals to be booked. Prices of meal will be displayed with the meals.
On confirmation of booking, e-payment for the transaction is to be made.
On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider.
The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP (One Time Password) which will be used for verification by the service provider on the mobile application at the time of delivery of meal.
In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

Question: How Can I book e-catering service through phone?
Answer: Passenger may book e-catering service by calling 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll) for waitlisted as well as confirmed ticket. The booking shall be made by the call center executive and subsequently, the passenger shall be informed of confirmed meal booking through SMS and email.

The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP which will be used for verification by the service provider on the mobile application at the time of delivery of meal.

In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

Question: How Can I book e-catering service through SMS?
Answer: Passenger may book e-catering service for waitlisted as well as confirmed ticket by SMS MEAL to 139. Once the SMS is sent, the call center executive shall call to the customer for taking order, subsequently, the passenger shall be informed of confirmed booking through SMS and email.

The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP which will be used for verification by the service provider on the mobile application at the time of delivery of meal.
In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

Question: I have e-ticket, can I use e-catering?
Answer: Yes, this facility can be availed by passengers having valid reservation ticket either e-ticket Or ticket taken from reservation window.

Question: I am travelling in Shatabdi Express, can I book meal through e-catering.
Answer: Currently, this facility is available only in limited number of trains running without pantry car.

Question: My ticket is not confirmed and is wait listed, can I book the meal through e-catering?
Answer: Yes, passengers with wait listed ticket in the select trains can book meal through e-catering on phone & SMS only at Toll-free number -1800-1034-139 & 0120-4383892-99 (Toll) and SMS MEAL to 139.

Question: I have booked 5 tickets against one PNR, out of which only 03 tickets are confirmed and 02 tickets are remained wait listed after preparation of chart? Shall I get the meals, which I have I booked through e-catering?

Answer: Yes, Partially confirmed tickets shall be treated as confirmed and food booking shall remain valid, unless cancelled by the passenger.

Question: Which meal can I Book through e-catering?

Answer: The rates along with meal are already available on website with specification. Passengers may choose the meal as per need and choice.

Question: My train is reaching at Agra at 2330 hrs, can I get meal through e-catering?

Answer: No, currently the services are available from 0600 hrs to 2200 hrs

Question: Will I get booked meal, if my train gets delayed?

Answer: Yes, the train shall be monitored; however, the passenger, if so desired, may cancel the meal as per the terms & conditions.

Question: What are the Terms & Conditions?

Answer: The terms & conditions are available on website.

Question: How will I make payment for meal booked?

Answer: Passengers can make payment through e-payment, if meal is booked on website and in case of meal ordered through phone & SMS, the payment is to be made in cash to the delivery staff at the time of receiving the pre-ordered meal.

Question: What is the minimum order value for the booking?

Answer: At present, the minimum order value is Rs. 60 per unit (vendor) per location/station.

Question: What is OTP?

Answer: OTP stands for One Time password. This will be unique password which shall be communicated to the passenger who has confirmed meal booking. The passenger shall need to enter the correct OTP in the mobile application of delivery boy as identification proof of passenger.

Question: How do I know, when the booking of meal is confirmed?

Answer: On completion of transaction, SMS and email shall be generated and sent to the customer immediately as well as 02 hours before from the scheduled delivery time and the SMS and email be also be forwarded to customer 24 hours before from the scheduled delivery time.

Question: Whom do I contact, if my meal is not delivered?

Answer: Passengers may contact the e-catering Call Center on the numbers 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll).

Question: How can I cancel my order?

Answer: Customer may cancel the confirmed meal booking online 02 hours prior to the scheduled delivery of meal (Refund of balance amount after deduction of cancellation charges of Rs. 20 per transaction). It can also be cancelled later i.e. within less than 02 hours of delivery time or later. However, no refund shall be made in case order is cancelled within less than 02 hours of delivery time.

Question: When will I get the refund?

Answer: The process of refund shall take at least 3 days time from the date of cancellation excluding the date of cancellation.

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