Telenor users get free life insurance cover, first cheque issued in Gujarat

Ahmedabad

Telenor India has launched ‘Telenor Suraksha’, free insurance cover for all its over 2.8 million users, 1.3 million of which have already got insured. Scheme is open for potential Telenor customers. Telenor settled the first insurance claim for Gujarat circle recently for a customer in Surat city.

Across six circles, 18.2 million users have enrolled for insurance under Telenor Suraksha and 9.8 million customers are already insured.

Telenor users can avail this service by calling customer service centres or dial the self-help menu *121# or opt-in for it by approaching any of the 48000 point of sale or 320 Retail Stores. For every recharge done by the customer, a 100X insurance cover will be provided to him up to a maximum of Rs 50,000. For customers availing this offer, there is no separate documentation required.

Industry estimates show that currently less than 4% of India’s population has an insurance cover of any type. The primary reasons for the low penetration are issues like lack of awareness, cumbersome enrolment process, cost of insurance and lack of trust. Lack of distribution network has also restricted insurance products becoming popular and pervasive.

Rituraj Kalita, Circle Business Head – Gujarat, Telenor India said, “We have simplified the enrollment process and also smoothened the process of settling claims in less than seven days.”

A cheque of Rs 14,100 was handed over to Mr Hitesh Tarsariya. His father, Lalji Bhai Tarsariya from Surat, was insured under Telenor Suraksha and passed away recently. After the claim was submitted, it was processed within 100 hours.

Telenor is working with Shriram Life Insurance and MicroEnsure for its insurance offer. At each customer touch point, trained staff is available to educate the customers and address their queries. In the unfortunate incident of death of a customer, the claim is processed by submitting relevant documents like the death certificate, nominee id proof and the SIM card. Currently, Telenor serves 8.1million customers in Gujarat circle.

– DeshGujarat