Passengers were kept waiting for eight hours inside the aircraft

The passengers on an Air India flight(Ahmedabad-Delhi-Chicago) were kept waiting for more than eight hours inside the aircraft on Friday night for their flight to take off. But it never did. Flight AI 127 was supposed to take off at 1:30 am. But then got delayed by two hours due to operational issues. When those issues were sorted out, the crew said their duty hours were over.

Though the airline management asked them to continue with their work beyond their Flight Duty Time Limitation (FDTL) saying they would get the clearance from the Civil Aviation regulator, the crew refused to violate their FDTL.

By the time Air India got the DGCA’s approval to extend its crews duty hours it was too late to fly and the flight was cancelled.

The airline apologised to the passengers and put them up at a nearby hotel, but the passengers were infuriated.

The passengers said that Air India completely mismanaged the problem.

A passenger slammed the airline, “No services no communication for 24 hours for no apparent reason. When they can’t have any services, they should not be providing any flights”.

Two hundred twenty Air India passengers have had a horrific start to their year. Their flight to Chicago, which was supposed to leave at 1.30 am last night, got delayed for more than 15 hours and are still in Delhi. The airline rescheduled their flight by 24 hours with a new number AI 127D.

Worse, for the first eight hours, they were stuck inside the plane with no information on when they would leave.

Several children on the plane had a very harrowing time.