Indian Railways starts 1322 helpline number for emergency in moving train

Ahmedabad, 10 October 2014

Western Railway has launched a telephone helpline on trial basis for passengers who need help in moving train.

The helpline can be connected by a passenger in emergency situation by dialing ‘1322’ number from phone. The number will be printed behind the ticket from January 2015 onwards as per the plan.

When passengers in moving train face any problem, they need to wait for next station to get some help from Railway Police. However, by dialing 1322 they will be able to connect to Delhi based call center of Railway Board. Once they share detail of their train name and number, coach and seat number and last and next destination, they will be able to get the help by the time the train reaches the next station.

This service has been primarily launched to address the complains regarding theft of baggage and harassment to women passengers.

To establish an direct connection with the passengers a helpline number will be inspirited on all reserved and general tickets. Apart from this general information and instruction will also be in-scripted over the tickets.

Railway Board have also issued directions and guidelines to Indian Railway Catering and Tourism Corporation for [IRCTC] for the same. The board has made it clear that such a system should be developed that even the hard copy of the e-ticket and SMS you can refer the helpline number. Orders in this regard have been issued to to all the zonal offices.