Surat–Delhi Air India Express flight delayed by 10 hours, passengers protest

Surat: Chaos was witnessed at Surat International Airport on Thursday after an Air India Express flight to Delhi was delayed by nearly 10 hours due to a technical snag, prompting protests by stranded passengers.

Passengers said the flight was grounded following a technical issue, but despite hours of waiting, no clear information on rescheduling was provided, leading to growing frustration at the terminal. Tensions flared as passengers confronted airline staff, demanding immediate rebooking on alternative flights instead of refunds or hotel accommodation.

Several passengers alleged that the airline lacked a contingency plan to handle such disruptions. Many said they missed connecting flights or important meetings due to the prolonged delay. Airport sources said efforts were made to pacify the passengers, but demands for accountability and better crisis management continued. DeshGujarat