Gujarat govt’s PM-JAY helpline receives 10,000 calls in 3 months

Gandhinagar The Health Minister of Gujarat, Rushikesh Patel, today chaired the meeting of the 12th Governing Body of the PMJAY-MAA Scheme in the state capital, where a comprehensive review of the scheme was conducted. The meeting reviewed the work done under the scheme last year and discussed new policies for the current year.

Health Minister Rushikesh Patel stated that under the scheme, the Gujarat government spent ₹3,760 crore on the treatment of patients from poor and middle-class families last year.

The helpline 079-66440104, launched three months ago to provide information and register complaints related to the PMJAY-MAA Scheme, has received approximately 10,000 calls. The majority of these calls were for general inquiries, while around 900 were related to complaints, the minister said.

Additionally, 104 helplines are operational to gather feedback from patients receiving treatment under the PMJAY scheme. A help desk review revealed that 99% of responses were positive.

This scheme is also monitored through the CM Dashboard, where more than 92% of beneficiaries expressed satisfaction.

The Minister stated that instructions have been given to concerned officials to ensure the speedy resolution of complaints received through the newly launched helpline.

Providing further details, the Minister mentioned that the Executive Committee’s decision on the pricing of stents used in angioplasty has been deferred for now. A final decision will be taken after detailed discussions and further evaluation.

He also stated that a decision regarding the addition of new essential procedures to the existing 2,471 health procedures will be made soon after thorough assessment.

The governing body meeting was attended by Principal Secretary of the Health Department Dhananjay Dwivedi, Health Commissioner (Urban) Harshadbhai Patel, Health Commissioner (Rural) Mrs. Ratan Kanwarba, and other officials. DeshGujarat