AMC Expands Digital Queue System for Property Name Transfer Services

Ahmedabad: The Amdavad Municipal Corporation (AMC) has introduced the LogBook360 Smart Queue Management System for property name transfer services to reduce waiting time and streamline citizen services at its zonal offices.

The system, implemented in collaboration with GlobalVox, is currently operational at seven AMC zonal offices. The civic body plans to extend it to 63 more civic centres in the next phase.

Under the system, citizens can book time slots online as per their convenience and visit the concerned office at the scheduled time. Those visiting without prior registration can also obtain tokens instantly through kiosks at the office.

The system includes QR code-based check-in, digital token generation and live queue display. Once a token is generated, citizens can track their queue status on digital screens while waiting in the seating area. The next token is announced electronically at the respective service counter.

According to the AMC, the system has helped reduce long queues and crowding at offices while making the service process more systematic and transparent. Digital records and automation have also streamlined the work of civic employees.

The AMC is also considering extending the digital queue management system to other citizen services, including yellow fever vaccination and birth certificate appointments under the Health Department.

The expansion is expected to give more citizens access to faster and more organised municipal services at their nearest civic centre, strengthening the AMC’s push towards a more digital and citizen-friendly service system. DeshGujarat