Gandhinagar: “Single Online Portal e-CGRF” was launched today by the Chief Minister Bhupendrabhai Patel here to facilitate the process of filing online complaints in the Consumer Grievance Redressal Forum (CGRF) of State Government run Power Distribution Companies. Till now, power consumers could complain to CGRF through letter, e-mail id or by visiting in person. But now these services are made available online. he customer / applicant can approach the customer grievance redressal forum in case of dispute or action taken by the power distribution company regarding the complaint. Through this portal, the customer will get facilities like e-filing, application tracking, online order.

Power Distribution Companies in Gujarat have set up the Consumer Grievance Redressal Forum (CGRF) at Regional Office and Head Office, while an Ombudsman – Consumer Grievance Redressal Forum (CGRF) was established under provision of Exchanges 2019. Till now, power consumers could complain to CGRF through letter, e-mail id or by visiting in person. But now these services are made available online.

As part of the “Ease of Living” scheme, a single online portal of all the four power distribution companies of the state government has been created to provide better facilities to the consumers in the Consumer Grievance Redressal Forum (CGRF), said the State government in a note.

Through this portal, consumers will be able to complain online about the services covered under the Consumer Grievance Redressal Forum and Ombudsman, exchanges 2019 of the reputed Gujarat Electricity Regulatory Commission. Through the online portal, one can lodge a complaint anytime, anywhere and transparency will be increased through auto generated complaint number and tracking of one’s complaint.

For more information one can visit the online portal cgrf.guvnl.com.

Consumers of the state can register complaints related to electricity through the grievance redressal service established by the power company like 24 x 7 toll free call center, mobile application, online portal, WhatsApp number, local fault center, web chat and power distribution to resolve the problems of the consumers. A fault rectification team is continuously functioning at the sub-divisional offices of the companies.

Toll Free Number for Complaint Registration:

DGVCL: 1800 233 3003/19123

MGVCL: 1800 233 2670/19124

PGVCL: 1800 233 155333/19122

UGVCL: 1800 233 155335/19121.